Refund & Cancellation Policy

We aim to provide clarity and fairness to all our clients.

1. Service-Based Projects

For service-based projects (SEO, marketing, development, security), payments are non-refundable once the project has started. If cancellation occurs before project kickoff, a refund may be issued minus administrative fees.

2. Monthly Retainers

Monthly retainers (such as ongoing SEO or security services) may be canceled with 30 days written notice. Fees already paid for the current month are non-refundable.

3. Exceptional Cases

Refunds may be issued at our discretion in case of proven service failure directly caused by Erezya. Please contact us at contact@erezya.com for assistance.